Virtual Receptionist

We’re looking for a bubbly, professional Virtual Receptionist to join our remote team and be the welcoming voice of our firm. Ideally, you’ll have experience working in a law firm and feel confident handling inbound and outbound calls, managing a switchboard, and keeping client information organized in our database. This role involves working AM and PM shifts, so flexibility and reliability are key. You will be working with the same client and will be placed with one client permanently. This is a long-term, permanent role.

Key Responsibilities:

• Handle inbound calls with warmth, professionalism, and efficiency
• Make outbound calls for client follow-ups, appointment reminders, and confirmations
• Manage a virtual switchboard, routing calls to the correct contacts
• Accurately enter and update client data in our CRM and internal system
• Provide excellent customer service and represent the firm in a positive light
• Complete general administrative tasks as needed
• Work independently during assigned AM and PM shifts

Candidate Requirements:

• Friendly, confident phone manner with a bubbly personality
• Experience working in a legal setting (preferred)
• Excellent spoken and written English skills
• Comfortable with remote work tools, CRM systems, and database entry
• Detail-oriented, highly organized, and reliable
• Able to manage time effectively and work without direct supervision
• Must have a quiet home office setup and a stable internet connection